Fixed-scope engagements with measurable deliverables. Every outcome below reflects what was actually delivered — not projections or industry benchmarks.
County Government — Permit & Code Enforcement
Automated zoning verification and routing of permit applications reduced manual intake processing from 14 days to under 3. Staff now review exceptions rather than process every application.
Electric Cooperative — Operations & Finance
Replaced a monthly manual consolidation of three separate Excel workbooks with a live dashboard updated from operational data. Finance team now ships reports in 20 minutes instead of two days.
A municipal water district in the Pacific Northwest serving 8,400 residential accounts automated its service request intake, work order routing, and customer notification workflow — reducing staff time spent on routine requests from 18 hours per week to under 3.
| Process | Before | After |
|---|---|---|
| Service request intake | Phone + email — 20–30 min per request, manual logging | Digital portal — submitted and routed in under 2 minutes |
| Work order routing | Manager emailed each request manually | Auto-routed to assigned staff by request type and zone |
| Customer status updates | Staff called or emailed each customer individually | Automated email confirmations and resolution notifications |
| Reporting | Manual spreadsheet tracking, updated weekly | Real-time dashboard — volume, resolution time, type breakdown |
| Staff hours on intake | ~18 hours per week (~2.25 FTE) | ~3 hours — primarily review and exception handling |
Mapped existing intake process, identified automation opportunities, documented workflows, produced fixed-scope proposal.
Built the digital intake portal, automated routing logic, and notification system. Weekly check-ins with district staff.
Production deployment, two staff training sessions, documentation, full source code transfer. 30-day post-launch support.
"We didn't realize how much time was disappearing into intake processing until it was gone. Staff can now focus on the work that actually requires judgment. The system runs itself and the few exceptions that need attention surface clearly — we don't have to hunt for them."
Operations Manager, Clearwater Water District
Engagement completed Q1 2026
Municipal Parks & Recreation — Operations
Consolidated three separate reporting tools into a single live dashboard for the parks department. Maintenance logs, facility bookings, and equipment status now visible in one place — updated automatically from operational data.
A mid-size city in the Midwest modernized its city IT infrastructure by integrating eight legacy databases across permits, inspections, and code enforcement into a unified dashboard — eliminating duplicate data entry and giving department heads real-time visibility for the first time.
| Process | Before | After |
|---|---|---|
| Cross-department reporting | Each department ran its own system — no city-wide view | Unified dashboard pulling live data from all 8 systems |
| Permit status lookups | Staff called or emailed other departments for status updates | Real-time permit status visible across all departments |
| Data entry | Same record entered in 3–4 separate systems manually | Single entry propagates across all connected systems |
| Inspection scheduling | Spreadsheet-based coordination with no automated reminders | Automated scheduling with deadline alerts and inspector dashboards |
| Leadership reporting | Manual consolidation of 8 separate reports each month | One-click city-wide operations report, generated in under 5 minutes |
Mapped all 8 legacy systems, documented data schemas and integration points, designed the unified data layer with fixed-scope specification.
Built the integration layer connecting all systems, created the unified dashboard UI, and ran parallel testing with department staff.
Phased rollout across departments, department head training sessions, full documentation, and source code transfer. 60-day post-launch support.
"For years, every department had its own system and its own version of the truth. We now have a single view of what's happening across the whole city. Department heads actually use the dashboard in their weekly staff meetings — that's never happened before."
Director of Information Technology, City of Cedar Falls
Engagement completed Q2 2026
We scope engagements based on your current operations and the automation opportunities that will have the most impact. Fixed fees. Full ownership. Start with a consultation.